Flint Families Refunds and Cancellation Information

1. Current prelaunch position

Flint Families is currently in prelaunch. At the date of this page:

• the website does not offer checkout or take payment;
• public app downloads are not yet available;
• no public Flint Families subscription is available for purchase;
• final subscription pricing has not been confirmed; and
• no trial or introductory offer is currently being made.

Because the website does not currently sell anything, there is no website purchase to cancel or refund.

2. Before a subscription is offered

Before a Flint Families subscription becomes available, the applicable purchase screen and this page will be updated to show clearly:

• what remains available without payment;
• the paid features included;
• the exact price, currency and billing frequency;
• any applicable tax display;
• any trial or introductory-offer eligibility and exact end date;
• whether and when the subscription renews automatically;
• how to cancel; and
• what happens to access and household information when paid access ends.

No historical draft price or trial should be treated as a current offer.

3. Intended store purchase route

If subscriptions launch as presently planned, digital access will be purchased through:

• Apple In-App Purchase on Apple devices; or
• Google Play Billing on Android devices.

Flint does not presently intend to offer web checkout in the first public release. The applicable store purchase screen will show the final transaction details before purchase.

The store purchaser, Flint Home Owner and store-billing authority are separate roles. Moving Home ownership does not transfer control of another person’s Apple or Google subscription.

4. Cancellation and account deletion are different

When subscriptions become available, cancellation will normally stop the next renewal and preserve paid access until the paid-through date shown by the store, subject to the store’s rules and applicable law.

Deleting a Flint account, leaving a Home, removing the app or dissolving a Home will not itself cancel an Apple or Google subscription. The purchaser must use the store account that made the purchase.

Official cancellation guidance:

• Cancel an Apple subscription
• Manage or cancel a Google Play subscription

5. Refunds and Australian Consumer Law

Nothing on this page removes a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Services supplied to Australian consumers may carry guarantees that they will be provided with due care and skill, be fit for a disclosed purpose and be supplied within a reasonable time where no time is agreed.

For a major service failure, a consumer may be entitled to cancel and receive an appropriate refund for the unused portion of the service, or keep the contract and receive compensation for its reduced value. Compensation may also be available for reasonably foreseeable loss. For a non-major problem that can be fixed, Flint will ordinarily have a reasonable opportunity to fix it. The appropriate remedy depends on the circumstances and applicable law.

Store procedures do not remove these rights. You do not need to obtain a store rejection before raising a non-excludable consumer-law concern directly with Flint.

A refund is not normally provided solely because you changed your mind or forgot to cancel, unless the applicable store rules, an offer made at purchase or the law requires otherwise.

If a future purchase is processed by a store, you may also start a refund request through that store:

• Apple billing and refund support
• Google Play refund information
• Request a Google Play refund

6. Unexpected charges

No public Flint Families subscription is currently on sale. If you see a charge that you believe is connected with Flint Families:

1. check the receipt or bank description to identify the seller and store account;
2. do not send payment credentials, passwords or full identity documents through ordinary email;
3. use the applicable store’s secure billing route where the store processed the charge; and
4. contact Flint so we can investigate the part we control.

Contact: hello@flintnovatechnologies.com

A new email receives an immediate automated acknowledgement. We aim to provide a human response within three Brisbane business days, excluding Queensland public holidays. The acknowledgement confirms receipt only and is not a promise of instant resolution.

7. Changes to this page

We may update this page when the Flint Families offer or applicable purchase arrangements change. The current version and effective date will be displayed here, and earlier versions will be retained in our controlled records.

This prelaunch page will be updated before the first public subscription offer so that it matches the final store products, purchase screens, tested cancellation and refund behaviour, Terms and Privacy Policy.